Terms of Service

Your Village Circle provides residential home support services including housekeeping, deep cleaning, and postpartum care packages in Utah County, UT. The specific scope of each visit is described on our services pages and confirmed at time of booking.

We reserve the right to decline or discontinue service at our discretion, including in situations where the home environment poses a safety concern for our team.

We currently serve clients in Utah County, Utah. If you are unsure whether we cover your area, contact us before booking at wflores@yourvillagecircle.com.

All bookings are made through our website and require a valid payment method. Booking a service constitutes a confirmed appointment at the date and time you selected.

We require at least 24 hours' notice to reschedule or cancel an appointment without charge. Cancellations made less than 24 hours before a scheduled visit may be subject to a cancellation fee equal to 50% of the service price.

We will make every reasonable effort to arrive within the scheduled window. Occasionally, delays occur due to traffic or extended service at a prior location — we will contact you if this happens.

Payments are processed securely through Stripe. We accept all major credit and debit cards. Your card information is never stored on our servers.

One-time services are charged at the time of booking. Monthly subscriptions are billed on a recurring basis and can be cancelled at any time through your Stripe customer portal or by contacting us.

Prepaid packages are non-refundable once all sessions have been used. Unused sessions from prepaid packages may be refunded on a prorated basis if requested within 30 days of purchase.

Please ensure our team has clear, safe access to your home at the scheduled time. If a team member cannot access your home and we are not notified in advance, the visit may be counted as a cancellation.

Please secure or remove fragile, valuable, or sentimental items prior to service. While our team takes great care, we are not responsible for items left in high-traffic or cleaning areas.

Let us know in advance about any pets, allergies, or specific cleaning products to avoid.

Your Village Circle is fully insured and bonded. If damage occurs as a direct result of our team's work, please notify us within 24 hours of the service visit. We will work with you to assess the situation and make it right.

We are not liable for pre-existing damage, normal wear and tear, or damage resulting from access to unsecured fragile items. Our total liability for any single incident is limited to the amount paid for the service in question.

We take your privacy seriously. Please see our Privacy Policy for details on how we collect and use your information.

We may update these terms from time to time. Changes will be posted on this page with a new effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

These terms are governed by the laws of the State of Utah. Any disputes will be resolved in the courts of Utah County, Utah.

Questions? Reach us at wflores@yourvillagecircle.com or visit yourvillagecircle.com.